I can't log in
- Check your email address for typos or extra spaces.
- Make sure caps lock is off and try your password again.
- Use "Forgot password" and follow the reset link within 30 minutes.
- Clear your browser cache or try a private window.
- Still locked out? Your account may be under verification or in a self-exclusion period — open live chat to check.
My deposit hasn't come through
- Refresh your balance — most deposits show up within seconds.
- Check your banking or e-wallet app for a pending approval.
- For crypto, allow 1–3 network confirmations and double-check you sent the right coin on the right network.
- If the money left your account but your balance hasn't updated, send the transaction time to support.
My withdrawal is pending
Withdrawals go through a short security review. Requests made before verification is complete stay pending until your documents are approved. You can cancel a pending withdrawal from the cashier if you change your mind.
- Crypto: usually about 1 hour after approval
- E-wallets: usually within 2 hours of approval
- Cards: 1–3 business days; PayID, Rapid Transfer and Revolut: within 24 hours
A game won't load or freezes
- Check your connection and close any other streaming tabs.
- Update your browser to the latest version.
- Switch off ad-blockers or VPNs for our site.
- Reopen the game — your spin result is saved on our server even if the screen freezes.
My bonus isn't showing
Promos need an opt-in before the qualifying deposit. Open the Promotions tab in your account and check the offer is active and the minimum deposit was met. If everything checks out, live chat can add it manually after a quick look.
Related pages
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